Services

Products and services offered

Raymarine Retail and wholesale of electronics.

Download Raymarine Price List 2026-V2 Please note! VAT 0%

Mastervolt Sale of equipment and accessories.  Product Warranty

Glomex Sale and wholesale of antennas and accessories.

Navionics Sale and wholesale of electronic nautical charts.

Download Navionics Downloadable Yes Update Card instructions.

Oceanic Systems NMEA2000 and Device ID, Sender ID, Controller ID.

Raymarine marine electronics software and hardware upgrades.

Raymarine marine electronics maintenance, repair, and warranty repair.

Raymarine marine electronics product support, consultations and advice.

Sale and updating of Navionics charts. We help you choose the right chart.

Sale and wholesale of Raymarine Lighthouse charts. We help choose the right chart.

Entering and, if necessary, changing the MMSI number for Raymarine VHF radios and AIS equipment.

VHF radios and AIS transponders on which we can change the MMSI number in Estonia: VHF Ray50/53, Ray60/63,

Ray70/73, AIS500/650/700. Equipment must be delivered to us! For older VHF radio models, please ask for more information.

All services must be booked in advance. During the spring-summer period, the waiting time may be longer. The beginning of May is also a general

The start of the navigation season means that delivery times for some equipment may be longer than usual.

The Raymarine information line in Estonia, +372 508 8768, operates all year round on all working days from 09:00 to 17:00.

Pirita office is closed, the e-shop, information line, warranty, phones and emails are operating as usual. NB! The current anxious situation worldwide is affecting production and delivery times. Anyone wishing to order something they need for this season should think things through carefully and decide as quickly as possible.

The e-shop's listed delivery method is by courier, but you can still collect orders in person! 
Further instructions will be sent to you with the invoice.

Please feel free to use our contactless Thank you and stay healthy!k

Service 

The first 10 minutes of a telephone consultation are free, with each subsequent 30 minutes costing extra. 40,30 €. and every subsequent 60 minutes 80,60 €. To pay, click on the correct amount! (An invoice will be sent to you after the consultation ends). To get the most out of this, try to describe the situation or malfunction as clearly and understandably as possible. It would be sensible to do your “homework” before calling, check if the batteries are charged, make sure you know exactly what brand of equipment you have, and think about how the problem started. 

The call-out charge is €37.20 + €1.24 per kilometre. The hourly rate starts at €80.60 per hour and depends on the nature of the work.

Installation 

From February 2022, we no longer handle installation work. The e-shop, sales, wholesale, technical support, consultations, setup assistance, fault diagnosis and all other services continue to operate as before. This change is largely due to the need for all boats to have their own maintenance team that knows the boat's history and also carries out all work. This way, the boat owner can have peace of mind and companies dealing with maintenance and installation work will have more opportunities to develop. In fact, this is extremely necessary for boat owners who have not yet realised it and always choose the cheapest option; they should review things with a clear head. Otherwise, the current situation will occur, where one builds and another breaks, and there is constant conflict, with all parties pointing fingers at each other. If you do not yet have your own maintenance team, we can recommend one from our existing partners. You arrange the details and settle the accounts yourselves. Of course, you can also handle these works yourself or cooperate with a competent installation company of your choice. The installation of new equipment is recommended to be carefully considered in advance. For equipment purchased in Estonia, we will advise you during this process. All those who have preferred the seemingly “better price” over our 22+ years of experience and knowledge and have purchased Raymarine navigation equipment from outside Estonia must direct their questions to the product seller. If you manage to get in touch with an international online store, they will certainly help you gladly and to the best of their abilities.

Warranty 

In case of warranty, we will always help you. You can deliver any Raymarine product purchased from any corner of the world that has a valid warranty to us. A correct proof of purchase document is required. The purchase document must be sent to us by email in advance so that we can check the history of the product indicated on it. As everyone is very “smart” these days, we will say in advance that a copy of a bank transfer showing only that money has moved from someone to someone, or a crumpled
A receipt simply with the description “Navigation equipment” is not a document proving a purchase. The required document is an invoice that must be properly completed with all necessary and clearly legible numbers. The invoice must state the legal seller, the invoice date, the product number of the faulty device, the product name, and the serial number. If the invoice issued to you does not include the product's serial number, then take a picture of the sticker on the faulty product that shows both the product number and the serial number. For sensors, you must take a picture of both sides of the white sticker around the cable.

Warranty does not apply to devices with mechanical damage or those affected by lightning and voltage surges. In such cases, a fixed-price repair may be possible. This service is not cheap, but it is cheaper than a new device. Whether it is reasonable or not will become clear during our conversation. Each device has a different repair cost and this must always be enquired about separately for each device. To get an accurate answer, the Raymarine product number and a brief informative description of the fault are required.

All prices in the online shop and for services include Estonian VAT. Payment can be made by bank transfer or in person with cash or bank card., Visa/MasterCard, covered.

It is possible to pay for an order in the online shop via bank transfer, through the Maksekeskus application using a bank link, credit card and Apple Pay and Google Pay -ga.

NB! Pirita Marina Hotel & SPA: Purje 9, Tallinn 11911. The office is closed.
The quickest way to contact us is by calling +372 508 8768.
Everything else necessary is written down. contacts All.

The old saying goes: plotterRege rauta suvel, vankrit talvel!

Follow this principle too, and get your boat ready in winter. This will help you avoid unpleasant surprises in the spring and a new navigation season
We will make your use of it effortless. We will help you with this task both with advice and with strength. We have experience, you only need to ask.



Yours sincerely, 

The NavSystems OÜ team.