1. Validity of Terms of Use

1.1. The terms and conditions apply to the obligations and rights arising from the purchase and sale of goods through the online store Raymarine.ee between the person making the purchase (hereinafter referred to as the Buyer) and the owner of the online store Raymarine.ee, NavSystems OÜ (hereinafter referred to as the Seller).

1.2. In addition, the laws in force in the Republic of Estonia regulate the purchase and sale of products through Raymarine.ee.

2. Purchasing goods

2.1. All product prices are in Euros and include Estonian VAT. The current prices and estimated delivery times are indicated with the products. If a product is marked “Sale price”, then the sale price applies to that product. If different variants of the same product are available, then an active window is displayed with the product “Choose”, select a suitable version from there. If everything is satisfactory, select the desired quantity and click the button “Clean your ears”.

2.2. Product prices and availability are subject to change without notice. If a lead time is indicated, “Out of luck”, so the button “Clean ear”is missing and you cannot buy this product. This usually means that the product is out of stock at both our warehouse and the central warehouse, and it would be sensible to send us an inquiry about the exact delivery time. 

2.3. The images of products in the e-store are for illustrative purposes only and may differ from the actual products. Please refer to the product codes and information on the manufacturer's website. 

2.4. The product description may not be accurate or detailed enough. Please see the manufacturer's website for more information and feel free to contact us with any questions.

3. Paying for goods

It is possible to choose between several different payment methods in the shopping basket. 

There are two categories:

• Payment methods and card payment 
• Bank transfer on order

If you select Bank Links and Card Payments, you will have the following options:

• Bank transfer – payment is made via bank link through Maksekeskus. 
• Cards – payment is made by bank card through Maksekeskus.
• Below the cards, there is also the option to pay for the order with Apple Pay or G Pay. 
• Pay later – To obtain InBank or Liisi instalment credit, you will enter into an instalment agreement with Maksekeskus.

If you wish to make a bank transfer yourself, select: 

• Bank transfer on order
  Please pay the full amount into our account at the bank, our details are on the order confirmation.
  Please use the order number in the payment order clarification.

3.1. If you choose to pay via Maksekeskus, bank link, credit card, or PayPal, the invoice will be sent to the Buyer only after payment has been received and the goods have been packed. The invoice will be generated based on the data entered by the Buyer and sent to the email address provided in the order. The invoice is not sent automatically; it is prepared by a person who confirms that everything is in order. Therefore, the Buyer cannot receive the invoice immediately or during night hours and holidays. The Buyer is obliged to check that the details on the order they are placing are correct before making the payment. The order fulfilment begins at the moment Maksekeskus confirms to the Seller that the payment has been successfully completed. If you pay by credit card or bank link, please press the “Back to merchant” button after completing the payment or wait for automatic redirection to the e-shop. If you press the “Back to merchant“ button before making the payment or the ”Cancel" button during payment, the payment will not be received, your shopping cart contents will be deleted, and the order will be cancelled. When paying for an order by credit card (Visa, MasterCard) or Estonian bank links (Swedbank, SEB, LHV Pank, Nordea, Danskebank, Krediidipank), the payment is made outside the e-shop environment in the secure payment environment of the respective bank or service provider. The e-shop does not have access to the Buyer's bank and credit card details.

3.2. If you choose to pay by bank transfer per order, please pay for the purchase based on the order confirmation and include the order number in the payment order's explanation. If the buyer is a private individual, their details will be on the invoice sent later, and if the buyer is a company, the company's details will be on the invoice. The invoice and all other necessary information will be sent to the e-mail address entered by the Buyer. After placing an order, the Buyer will receive an automatic order confirmation, which is an exact copy of the order placed by the Buyer. The Buyer is obliged to check if everything is correct and inform the seller if anything is wrong. The invoice is not sent automatically; it is sent by a person who checks if everything is in order. The Buyer may not receive the invoice immediately, during nighttime or on weekends, but it will definitely be sent out no later than the same day as the goods are delivered. Order fulfilment begins the moment the full amount indicated on the order has been credited to the Seller's account. If payment is not received within 48 hours, the Seller may cancel the order. In such a case, the Seller will send the Buyer a corresponding notification.

3.3. If you choose to apply for InBank instalment credit, you will submit the relevant application to Maksekeskus. If the Buyer's loan application is approved, the Seller will send the contract prepared by the respective service provider to the Buyer for digital signature. The contract is concluded in the secure environment of the instalment credit provider, where the Seller will also confirm it. The e-shop does not have access to the Buyer's bank and credit card details.

3.4. The Seller undertakes to contact the Buyer immediately if it transpires that the goods requested by the Buyer are no longer available, the delivery time is unknown, or the price has changed. In the event that the extended delivery time or changed price offered by the Seller is not acceptable to the Buyer, the Seller shall cancel the order placed by the Buyer and refund the entire amount paid to the Buyer.

4. Supply of goods

4.1. The Seller offers three delivery options: Courier (DPD and Omniva), parcel locker (DPD and Omniva), and the option for you to collect the goods yourself. The corresponding options can be selected in the shopping cart and can be changed before payment. If you have selected a parcel locker, a list of parcel lockers from the selected service provider will be displayed, with the parcel locker closest to your address already active. You can change this selection yourself. NB! The parcel machine selection is not active if some products in your order cannot be sent to a parcel machine! In this case, there is a corresponding note. “Clean your ears” at the point of purchase and also under additional information on the product page. Goods in stock will be delivered to the destination specified by the Buyer with the service selected in the order within 24-48 hours, goods ordered later will be delivered by prior agreement. If you choose the option to pick up the goods yourself, the goods can be collected from the company's registered address: Kõivu põik 4, 12113 Tallinn. If you are collecting the goods yourself, please let us know in advance which day and time you wish to pick them up; by prior arrangement, goods can be collected 24/7.
NB! Delivery of goods by courier to Estonian small islands may take longer than 48 hours. The parcel service to small islands is directly dependent on the cooperation of the local postal service provider and the selected courier company.

4.2. Parcel machine parcel dimensions and weight. For DPD parcel machines, the longest side of the parcel may be 61 cm long. XS size (8 x 18 x 61 cm), S size (8 x 43 x 61 cm), M size (17 x 43 x 61 cm), L size (36 x 43 x 61 cm). The maximum weight of a DPD parcel machine parcel in Estonia and Latvia is 31.5 kg, and in Lithuania 20 kg. In other parts of Europe, it is also 20 kg, except in Portugal where the maximum permitted parcel machine parcel weight is 10 kg. The weight limit for parcels sent to parcel machines in Sweden and Denmark is 10 kg, and to parcel shops 20 kg. Parcels sent to a parcel machine weighing 10–20 kg will be automatically rerouted to the nearest parcel shop. 

When using an Omniva parcel locker, the longest side of the parcel may be 64 cm long. S size (9 x 38 x 64 cm), M size (19 x 38 x 64 cm), L size (39 x 38 x 64 cm). The maximum parcel weight for an Omniva parcel locker in Estonia is 30 kg and in Lithuania 25 kg. Elsewhere in Europe, the weight of parcels for Omniva parcel lockers is the same as for DPD. In Scandinavia, the parcel locker parcel weight is 10 kg, and larger parcels are directed to the nearest post office.

NB! As parcel lockers (at least in Tallinn) are relatively overloaded, it can happen that the courier delivers the shipment to a parcel locker the very next day, but if there is no free locker, the shipment will be returned to the parcel terminal and a new delivery attempt will be made the following day, and so on until it is finally successful. Consequently, you cannot rely on parcel lockers if you wish to receive a parcel tomorrow or the day after tomorrow; in such cases, you should choose delivery by courier (door-to-door) or collect the goods yourself.

Parcels arriving at DPD parcel lockers are stored there for seven calendar days (on the third day, the recipient will be sent a reminder accordingly). Calendar days include all days of the week, including Sundays. The parcel will then be returned to the sender.

4.3. Delivery costs within Estonia for courier service are under €10, for parcel machines under €5, and there are no delivery costs if the Buyer collects the goods in person. If you wish to order goods to a parcel machine, please choose DPD or Omniva and select a parcel machine convenient for you. For deliveries to the rest of Europe, prices range from €19 to €45 depending on the distance. The Buyer selects the correct delivery method according to the desired delivery address before confirming the order. If we notice that the delivery address, parcel weight and cost do not match, we will contact you.

4.4. Delivery of goods usually takes place earlier than the time indicated in the product description. In the event that the Buyer has paid for the goods and the Seller sees that the delivery time of the goods will still be longer than promised or the product price has changed significantly, the Seller will immediately contact the Buyer and inform them of the changed delivery time or price. In the event that the extended delivery time or changed price offered by the Seller is not suitable for the Buyer, the Seller will cancel the order placed by the Buyer and refund the entire amount paid to the Buyer.

4.5. The Buyer is obliged to check the correctness of the contact details provided to the Seller before placing an order. If the Buyer is not constantly at the indicated address or if locating the address is difficult, the Buyer should write additional information about their location or times of presence in the “Additional information” field during the ordering process. For example: “I will be present from Monday to Friday at Asula 5, from 10:00 to 16:00”. The Seller is not responsible for delays in product delivery if the delay is caused by inaccuracies in the contact details provided by the Buyer. 

5. Guarantee Conditions

5.1. Raymarine products come with a default warranty period of 24 months. The warranty for all Raymarine products with a serial number can be extended to 3 years if the purchaser registers the product(s) on the Raymarine website within 90 days of purchase.

5.2. Different manufacturers may have different warranty terms, and if nothing is stated in the product description, the warranty depends on the product, but it is at least 6-12 months.

5.3. For various services, the warranty is by agreement, usually ranging from 3 to 12 months. 

5.4. Before paying for the goods, having marked in the shopping basket: “I confirm that the data entered by me is correct and I have read and agree to the terms of use.” The buyer automatically agrees to the warranty conditions offered to them. 

6. Responsibility and Force Majeure

6.1. The Seller and the Buyer are liable for damage caused to the other party on the basis of these terms and conditions and the laws in force in the Republic of Estonia.

6.2. The seller is not responsible for any other damages caused by misuse of the products or product failure.

6.3. The Seller shall not be liable to the Buyer for any damages if the damage is caused by circumstances beyond the Seller's control (force majeure).

6.4. The seller's responsibility for the delivery of the goods ends at the moment the goods are handed over to the Buyer, to a person designated or authorised by the Buyer, or to a courier. 

7. Other terms

7.1. Disputes arising in connection with ordering and purchasing goods through Internetipood.ee shall be resolved through bilateral negotiations. All disputes and issues not covered in these Internetipood.ee terms of use shall be resolved in accordance with the laws of the Republic of Estonia.

8. Returns of goods

8.1. The buyer has the right to return the goods to the Seller for a valid reason within 14 days of the date of receipt of the goods. The goods must be in intact original packaging, unopened and unused. The buyer is obliged to ensure before purchasing the goods that the purchased goods are indeed suitable for them, compatible with pre-existing equipment, fit into the planned space, etc. By ticking the box before paying for the goods: “I confirm that the data entered by me is correct, and I have read and agree to the terms and conditions.” The buyer confirms that they have indeed done so and understood everything. 

8.2. The Buyer covers all costs associated with returning goods under the 14-day right of return. The goods to be returned must be brought or sent by courier to the registered address of NavSystems OÜ: Kõivu põik 4, 12113 Tallinn. The Seller will refund the Buyer for the returned goods within three working days of inspecting the goods and deeming them suitable for return. The funds will be transferred to the Buyer's bank account; cash refunds will not be issued for returned goods.

8.3. Electronic sea charts and software are non-returnable.

8.4. Products specially ordered or made for the customer cannot be returned.

8.4. Goods that have been on a one-week tourist trip are not included in the category of unused goods with a 14-day right of return. They are already used goods and cannot be returned!

9. Privacy Policy

9.1. The Buyer gives the Seller clear and informed consent for the processing of their personal data solely in connection with a specific sales transaction or for the communication of product and delivery information. 

9.2. The personal data that has come to the attention of the seller shall be entered into the customer register and used for the provision of the sales service and the delivery of goods to the Buyer.

9.3. If necessary, we will use the same information later for technical advice or a device-related warranty claim.

9.4. The seller retains the contact details entered by the Buyer and information about purchases made during the purchase process. This information is treated as confidential and processed in accordance with the Personal Data Protection Act. Only the Buyer's personal data necessary for product delivery is transferred to the courier service company.

9.5. The Seller may use the Buyer's personal data to send information about special offers and promotions to the Buyer via e-mail only if the Buyer has given their consent or expressed a wish to receive such offers.

9.6. Data transfer between the Buyer and our e-shop's payment service partner is encrypted, ensuring the security of the Buyer's personal and banking details. Payment is processed outside the e-shop environment, within the secure payment environment of the respective bank or service provider. The e-shop does not have access to the Buyer's bank and credit card details.

---

Yours sincerely,

The NavSystems OÜ team.